Wednesday, May 20, 2009

 

Computer Help Call

Tonight my uncle called me asking for computer help. My uncle speaks Cantonese and I don't speak it that well so I didn't ask more about the problem. I figured I just need to show up with my computer and see what's going on.
I arrive after my dinner and turns out the problem was his wireless mouse wasn't working. He has a Logitech wireless keyboard and mouse set. To his credit he thought that the problem was due to batteries but after replacing them the mouse still didn't work. I immediately recognized the problem and told him about using Logitech's "connect" button on the receiver first and then on the mouse or keyboard second. He had this sudden and happy look to see that it was a quick fix and that he can do it himself next time.

My uncle called me before for another computer problem. He couldn't connect to his wireless network. Initially I thought I could resolve everything by just bringing myself. Turns out I had to bring my computer and an ethernet cable to diagnose his router and modem. So tonight when he called I thought I should bring my computer. (I left my ethernet cable at his house.) Turns out I didn't have to use my computer to "connect" his wireless mouse. So funny. :)

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